Refund policy

Welcome to ChopstickFun.site. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned in the original packaging whenever possible
Include all accessories and components originally received
Not show signs of intentional damage, misuse, or alteration

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

Gift cards
Clearance or final sale items
Personalized or customized products
Products damaged through misuse, neglect, or improper care

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.

Damaged or Defective Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with photographs and a detailed description of the issue.

Upon verification, we may offer:

A replacement item
A full refund
Store credit, when appropriate

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, defective merchandise, or shipping damage.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

Order Cancellations

Orders may be canceled before processing or shipment. Once an order has been dispatched, it can no longer be canceled and must follow the return procedure.